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FAQs

Usually all orders will process within 2-5 hours & local deliveries within UAE will be done within 1 business day after the order has been processed & international deliveries will be done in 1-4 working days after the order has been processed.

All orders will process and ship from Saturday to Thursday. Orders placed on Friday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.

You will receive an email once your product(s) has been shipped.

Note:

- International deliveries timeline also depends on custom clearance in destination country.

About Customs, Duties and Taxes:

Orders shipped outside United Arab Emirates may be subject to import taxes, customs duties and/or fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; YallaGamers.com has no control over these charges, nor can YallaGamers.com predict what they may be.

A pre-order is an order placed for an item which has not yet been released. Few benefits for pre-ordering a game such as:

- Getting it before anyone else

- Guaranteeing to get it on time by reserving your copy

- Many games offer special DLCs and add-ons if you pre-ordered the game

When an item opens for pre-order, we include our best estimate of the availability date. We will always do our best to deliver before this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly. At no time are we in control of pre-order release dates, please be aware that the manufacturer and/or developer can change this date without notice.

Note:

Your credit card will be charged immediately for the full amount once your Pre-Order is submitted.

The order for digital products will take from 30 minutes to 5 hours for processing (depending on the volume of orders and availability) and we will send you the code by email. Please note that we are processing digital deliveries 24/7 - the delivery time also depend on payments approval from bank.

What are the products available Instantly after purchase?

All product title ending with "Instant Delivery" are available instantly after purchase. Our stock of digital products is increasing constantly, more will be available soon.

Where I can get the code for Instant Delivery?

By email

What payment methods are acceptable for Instant Delivery?

We only accept credit/debit card payments for instant delivery.

  • Cash on Delivery orders are not eligible for digital deliveries
  • We do not offer Return or Exchange on any digital products

We ship to United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt, Jordan, and Lebanon

You will receive an email acknowledgement containing the order reference number and details of your purchase. Also, you can check "My Orders" section in your YallaGamers.com "My Account" dashboard.

Yes, you can login and find all of your orders under "My Account" dashboard.

No, our couriers do not deliver to PO Box numbers, we can only make deliveries to a physical location. However, we can ship to forwarding PO Boxes such as Shop & Ship..etc.

Yes! In case you would like to cancel your order kindly send us an email to info@yallagamers.com or talk to us via the website chat support or our phone number +971 522218851 within 24 hours of your confirmation of order. If your order is not shipped we will cancel the order and will process a full refund via Gift Card. Digital products and “Instant Delivery” items are non-refundable (cannot cancel them) therefore, all sales for digital products are final.

In case the order is canceled after the shipment dispatched, we will refund the amount via Gift Card after deducting a standard restocking fee of AED35 plus shipping fee.

Cancelation after receiving the order will be considered under our Return Policy

  • *Refund Gift Card will be sent within 3 working days.

Please call us on call us on +971 522218851 immediately or email us as soon as possible to info@yallagamers.com or contact us via the website chat service with the full, correct address so we can try and change this before the shipment leaves our warehouse.

No, there is no minimum value for your orders to be accepted.

We accept payments online using:

- Credit Cards/Debit Cards (Visa and MasterCard)

- Cash On Delivery (UAE Only)

- Yallagamers.com Gift Cards and Reward Points

Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. All information is kept on a secure server and is protected by a firewall. Plus, our payment gateway provider is one of the leading providers in the region.

Yes, we accept cash on delivery in UAE only for physical and Pre-Orders only.

No not at the moment, we will add it soon.

Generally, we don't do usual monetary refunds. if eligible for a refund, you will get a Gift Card with the balance within 3 working days from us receiving the product. Refunds are processed via a case by case basis.

For more information please read our Refund policy.

No, we do not store your credit/debit card details.

All our products are under region 2 (PEGI) unless it is mentioned in the product title and description.

Pan European Game Information (PEGI) is a European video game content rating system established to help parents make informed decisions on buying computer and video games with logos on games boxes.

Check PEGI Ratings Guide http://www.pegi.info

The Entertainment Software Rating Board (ESRB) is a self-regulatory organization that assigns age and content ratings, enforces industry-adopted advertising guidelines, and ensures responsible online privacy principles for computer and video games and other entertainment software in Canada and the United States.

Check ESRB Rating Guide http://www.esrb.org

Warranties are available on all games (Software's), Subscription Cards does not come with warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer and only if mentioned on the products page.

Please feel free to contact us via email at info@yallagamers.com or via website chat or by calling us +971522218851 to arrange for the collection and we will get back to you after checking the item.

Gamers Points is our reward points for your purchases. Every AED1 spent on our website will reward you with 1 YGP. (Yalla Gamer Point) You can collect those YGP and then redeem them against your future purchases from YallaGamers.com

Every 250 YGB gives you AED5 discount

The more you buy from YallaGamers.com the more points you get. To know more about the reward scheme and points please click on the red YGB Rewards icon under the my account tab.

Yes, they are. You can also check your point balance through your account too.

All YGP points are redeemable through YallaGamers.com so you can buy products using YGP. on the cart page you can redeem your points to get instant discount.

No problem, you can pay the balance after redeeming the points using one of our payment methods.

Yes, all purchased from Yallagamers.com using any available payment method.

Unfortunately, only selected products will come with FREE Gifts. Please check the product page to know what gifts come with it.

Unfortunately, products sold with FREE Gifts are not eligible for return nor refunds.

Any item bundled with FREE Gift has specific set of gifts you can choose from. Simply select the desired gift from the product page before adding it to cart.

You can only get 1 gift per purchase from the set of gifts listed in the product page.

We offer manufacturer warranty on selected products. Please read the item description before finalizing your purchase to see if your product will come with a warranty.

It will take 2 working days to pick up the product from the customer and up to 10 working days to check the product (depending on the fault). We will replace or fix. After the product is ready we will ship it back to the customer within 2 working days.

The customer pays a fee of 35 AED in UAE and 75 AED Internationally.

Yes, if the customer returns or notifies us within 3 days from receiving the product, if after 3 days and the warranty is valid we will follow the manufacturer instructions.

The customer will have the option to ask for a refund or store credit to buy another product or wait until their product comes back in stock.

Yalla Gamers points is our loyalty initiative showcasing a 360 relationship between us and our customers.

Visit our store and register your mobile number at the cash counter or go to www.yallagamers.com and register.

You can collect Dots at the Yalla Gamers shop and on our website, with any purchase by using cash or credit card. Dots earned: 1 AED = 1 Dot

Everytime your dots balance reaches 2,500 you can start redeeming at our store cash counters and on our website. You can redeem any multiple of AED 25 by providing your mobile number. For online, you will have an option to redeem your Loyalty dots as you proceed checking out.

We Wish, but we can't.

Yes. Each Dot is valid for one year from the date of transaction.

Yes, you can redeem your dots online. As for the app we are working on it to introduce it in the future!

You can login to your account on the Yalla Gamers website or on the app.

It has been created for YOU! Its exclusive, rewarding, easy and most important personal. You will enjoy a wide range of benefits from home delivery, events access, fast checkout to valuable rewards and personalized offers.

You can download the app on The App store or from Google play. It is also compatibale with Android.

No. Its free for life.

Where do we start? Instant Signup. Exclusive & personalized offers. Live access to news, trends and so much more.

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